Let Us Help Support
Your Customers
In today’s customer-centric environment, keeping the end user happy is serious business. And it takes extraordinary customer service to cultivate the brand loyalists who make companies like Disney, Zappos, and Ritz-Carlton stand out as some of the world’s best-loved brands. Building world-class customer support requires strategy, technology, and operational excellence delivered by motivated, committed employees who bring the brand promise to life.
Excellent Customer Support Begins With Great People
When you’re ready to add new professionals to your customer service team, the staffing and recruiting experts at Nelson can assist. We make it our business to understand your company’s culture so you can hire the quick thinkers and 911 problem solvers whose expertise transforms customer critics into committed brand ambassadors.
Using our end-to-end approach, we’ll create customized employment solutions to support all phases of the hiring process. Our teams work closely with you to prioritize objectives, craft job descriptions and interview questions, refine new-hire onboarding processes, and provide guidance for improving CSAT report cards, feedback loops, and other metrics.
We’re Right There With You
Whether you manage an internal customer support group or external call center, we'll partner with you with an eye toward cost containment and employee retention. We have candidates available for short and long-term assignments or direct hire roles.
Executive Leadership to Build Strong Teams
When it comes to hiring senior leadership, our executive search experts have the reach and industry connections to fill the most demanding customer experience roles.
Whether you need a savvy executive to lead a high-performing customer care team or an innovative strategist to roadmap a best-in-class customer service plan, our experienced talent acquisition team will find the exceptional candidates to move your initiatives forward.
We specialize in finding the right professionals for a full range of customer support positions, including:
Entry-Level Positions
- Customer Service Assistant
- Customer Success Intern
- Trainee Technical Support
- Customer Service Trainee
Staff Positions
- Customer Service Representative
- Call Center Representative
- Implementation Specialist
- Customer Service Agent
- Implementation Consultant
- Customer Care Representative
- Customer Trainer
- Support Specialist
- Customer Advocate
- Help Desk L1, L2, L3
Management Positions
- Customer Service Manager
- Customer Success Manager
- Call Center Supervisor
- Implementation Manager
- Relationship Manager
- Client Services Manager
- Customer Experience Manager
- Manager of Customer Success
Executive/Senior-Level Positions
- Chief Customer Officer
- Chief Experience Officer
- Chief Client Officer
- Chief Customer Service Officer
- Vice President of Customer Service
- Customer Service Executive
- VP Customer Experience
- VP Client Services
- SVP Global Customer Service
- Director Customer Service
- Customer Experience Director
- Director of Client Services
- Director of Implementation
- Voice of the Customer
